Return and Exchanges

It’s totally okay to change your mind :D
If the product you received doesn't meet your expectation, please let us know by e-mail to empathy@gmail.com with the details of the items you want to exchange/return :)

Here with our return and exchange policy:

1. We receive exchange/return as long as the products are still new (never used, not contaminated, no torn) and with our tag still intact.

2. Your exchanged/returned items should be on logistic courier within 7 days since you have received the items.

3
. For return/exchange caused by our shipping handling mistake (eg. wrong products shipped), we will bear all additional shipping fee

5. For other reason for return/exchange, the customer shall bear the additional shipping fee (both shipping from customer to us and from us to the customer).

6. Exchange with more expensive items requires the customer to pay the difference in price, while exchange with cheaper items will get a refund of the difference in price.

7. Please allow us up to 7 working days to process your exchange/return.

8.  All sale item is not eligible for return & exchange 

If you find any difficulties please contact our Customer Support +628558576818